1. One-time and setup fees
Before work starts: you can cancel and get a full refund, less any payment gateway charges.
After work starts: fees for work already done are not refundable. We refund the part not yet started, if any.
Third-party costs we already paid for you (domain, hosting, WhatsApp Business API setup, software licences, stock or music licences) are not refundable.
2. Monthly services
Monthly services are billed in advance. You can cancel with 15 days written notice by email or WhatsApp. The service continues until the notice period ends. We do not refund a month that has already started.
3. Ad spend
Budgets paid to Meta, Google or other platforms are charged by those platforms and cannot be refunded by us once spent. Any unspent balance in your own ad account stays with you. If you gave us ad budget to manage, we refund the unspent balance on request.
4. Website projects
Website projects are paid in stages as stated in the quotation. Paid stages are not refundable once that stage is delivered. If we cannot deliver an agreed stage, we refund that stage.
5. Results
A refund is not available because results were lower than hoped. We do not guarantee results (see our Disclaimer).
6. If we cancel
We may stop work if payment is overdue, if you break our Terms, or if your content breaks the law or platform rules. We refund the unused part of any fee you prepaid for work we did not do.
7. How to ask for a refund or cancel
Email growsphereads@gmail.com or WhatsApp +91 96651 91312 within 7 days of the payment or problem, with your name, the service and the reason. We reply within 7 working days. Approved refunds go back to the original payment method within 10 working days.